Refund policy

RETURN & REFUND POLICY – AURASILVE

At AuraSilve, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received a product different from what you ordered.

  • The product is unused and remains in its original condition.

  • The original packaging, tags and accessories are retained.

2. Non-Returnable Products

Returns are not accepted for products that have been:

  • Used or worn.

  • Damaged after delivery due to improper handling.

  • Altered or modified.

  • Returned without original packaging, tags or accessories.

3. Replacement Policy

AuraSilve provides replacement instead of monetary refunds for eligible damaged, defective or incorrect products.

Once your request is approved, we will arrange a replacement subject to product availability.

If the exact product is unavailable, our customer support team will contact you regarding the available replacement options.

4. How to Request a Return/Replacement

Please contact AuraSilve within 7 days of delivery through our Contact Us page.

Please provide:

  • Order number.

  • Clear photographs of the product.

  • Clear photographs/videos of the packaging.

  • A brief description of the issue.

Our team will review the request and confirm whether the product qualifies for replacement.

5. Return Shipping

If the product is confirmed to be damaged, defective or incorrectly delivered, AuraSilve will provide instructions regarding the return process.

Please do not send any product back without receiving confirmation from our support team.

6. Refunds

AuraSilve does not provide monetary refunds for eligible returns. Approved returns will be handled through replacement, subject to product availability.

7. Important Note

The product must be returned in its original condition and packaging where applicable. Any product that has been used, worn, altered or damaged after delivery may not qualify for replacement.

For return or replacement assistance, please contact AuraSilve through our Contact Us page.