Shipping policy

SHIPPING POLICY – AURASILVE

At AuraSilve, we are committed to delivering your jewellery safely and conveniently.

1. Order Processing
Orders are processed after successful payment confirmation. Orders are generally dispatched within 1–3 business days, subject to product availability and order verification.

2. Delivery
Delivery timelines may vary depending on the delivery location, courier service, weather conditions and other circumstances beyond our control. The estimated delivery information available during checkout will apply to your order.

3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

4. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through the contact details provided at the time of purchase.

5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number. AuraSilve is not responsible for delays or failed delivery caused by incorrect or incomplete address information.

6. Delayed or Lost Shipments
While we work with reliable delivery partners, unexpected courier delays may occur. If your shipment is delayed, please contact our customer support team with your order details so we can assist you.

7. Damaged Package
If your package appears damaged or tampered with at the time of delivery, please contact AuraSilve customer support as soon as possible and provide photographs/videos of the package and product.

For any shipping-related questions, please contact us through our Contact Us page.